Local Guide Help Center

Welcome to the StoryRoute Local Guide Help Center! Here you'll find everything you need to succeed as a StoryRoute Local Guide. By using our platform, you agree to follow these guidelines and our Local Guide Terms and Conditions.

Topics

Getting Started

Account Management

Bookings and Communication

Creating and Managing Routes

Payments and Earnings

Cancellations and Policies

Your Responsibilities

Reviews and Feedback

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Local Guide Help Center

Topics

Getting Started

How to Apply

Verification Process

Accessing Your Guide Portal

Account Management

Keeping Your Information Current

Account Security

Bookings and Communication

Receiving Booking Requests

Accepting or Declining Bookings

Communicating with Travelers

Honoring Your Bookings

Handling Late Arrivals

Creating and Managing Routes

Content Standards

Managing Your Listings

Quality Standards and Route Adjustments

Payments and Earnings

How Payment Works

Service Fees

Payment Schedule

Tax Responsibilities

Cancellations and Policies

Your Cancellation Policy

No-Show Policy

Consequences of Cancellations

Your Responsibilities

Guide Responsibilities and Standards

Reviews and Feedback

Reviews and Feedback Management

Need more help?